Customer - The Person, Persons, Company or Organisation requesting or contracting work or services fromPC CARE essex
Work - time spent by PC CARE Essex investigating, researching, resolving or repairing issues for the Customer

Chargeable time includes
Work undertaken at the Customer premises
Work undertaken at PC Care Essex premises
Work undertaken by PC Care Essex through a remote access/support tool
Work undertaken by PC Care Essex giving advice by phone or email or other communication
 
All work is undertaken at prevailing PC Care Essex hourly rates - Currently £45 per hour
Payment for work completed is due on receipt of the invoice for that work

Every care will be taken to preserve customer data. Where possible backups will be made by PC Care Essex, but:
No responsibility is accepted, or liability accepted or implied, for any loss of data or information whilst PC Care Essex repair computer equipment. Customers are ultimately responsible for backing up data prior to PC Care Essex commencing work

If PC Care Essex determines that software needs to be re-installed it is the Customers responsibility to locate and provide installation media and licence codes
 
PC Care Essex is a division of PJC engineering Limited
Registered in England Wales, Registration number 12178294
Registered address:  33 Baker Way, Witham, Essex, CM8 1UG